Order
How do I place an order?
Browse our collection and select the product you’d like to purchase. Choose any custom options, then add the item to your cart. When you’re ready, proceed to checkout to complete your order.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this tracking number to check your order’s progress.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us within 12 hours of placing it. After this time, we may not be able to make changes as processing will have begun.
Product Information
How do I choose the right bracelet for me?
Each bracelet is designed with unique energies. Consider your personal goals or reach out to us for guidance on choosing a piece that aligns with your intentions.
Why are your bracelets priced higher?
Our bracelets are crafted with premium, authentic stones and detailed artistry, each blessed and designed to support personal growth and well-being.
Are the bracelets already blessed or cleansed?
Yes, each bracelet is blessed and cleansed before shipping to ensure it carries pure, positive energy upon arrival.
What if I need to resize or restring my bracelet?
Currently, as an online-based store, we may not be able to offer resizing or restringing services. We recommend you to ensure the accuracy of your wrist measurement before ordering for the best fit.
Can I customize my own bracelet?
Yes! We offer custom designs. Share your vision with us, and we’ll create a piece just for you.
Do I need to replace my bracelet yearly?
Our bracelets are crafted for durability and longevity. With proper care, they can accompany you for many years, or even a lifetime.
How often should I wear my bracelet?
You can wear it daily or during special occasions, based on your personal preference and lifestyle.
Can I wear my bracelet to sleep?
While many do wear them to sleep, consider removing it to avoid potential damage or discomfort.
Should I wear my bracelet on my left or right hand?
There are no strict rules for which hand to wear your bracelet on. Each option offers unique benefits, so it ultimately depends on your personal preference and intention.
Sizing & Care
What bracelet size should I choose?
Please refer to our sizing guide or contact us to determine the best fit for your wrist.
Do you offer custom sizing or adjustments?
Yes! For bracelets, please provide your wrist measurement in the order notes or contact us. We’re happy to create a custom fit for you.
How do I measure my wrist size?
Wrap a measuring tape or string around your wrist, mark where it meets, and measure against a ruler for an accurate size. Refer to our detailed sizing guide here for more tips.
How do I care for my jewelry?
Keep your jewelry away from water, perfumes, and harsh chemicals to preserve its quality. Store it in the original packaging or a soft cloth bag when not in use.
How do I reset or cleanse my bracelet?
To reset or cleanse your bracelet, you can use simple methods that refresh the energy of the stones. Try placing your bracelet in direct moonlight overnight, smudging it with sage or palo santo, or placing it on a piece of selenite or clear quartz. Each of these methods helps clear any accumulated energy, allowing your bracelet to feel renewed and aligned with your intentions.
How often do I need to cleanse my bracelet?
Cleansing once a month is ideal to maintain its energy, especially if you wear it daily.
Can I wear my bracelet while bathing?
We recommend removing your bracelet when bathing to protect its quality and longevity.
Can I stack multiple bracelets?
Yes! Stacking is a great way to combine energies and create a unique look.
Shipping & Delivery
How long will it take to receive my order?
Orders will be processed within 1-3 business days.
Estimated shipping times vary by location:
Domestic Shipping: 5-7 business days
International Shipping: 7-21 business days, depending on your location
What are the shipping costs?
Shipping costs are calculated at checkout, based on your location and chosen delivery method.
Why didn’t I receive an order confirmation?
If you didn’t receive a confirmation, check your spam folder or contact us to verify your order status.
Will my order ship in one package?
Multiple items may ship together or separately based on availability. We’ll provide a tracking number for each package.
My tracking hasn’t updated. What should I do?
Tracking may take time to update. If delays persist, contact us, and we’ll assist you.
Do you ship internationally?
Yes, we ship to selected countries worldwide. International shipping rates and delivery times will be shown at checkout.
Returns & Exchanges
How do I cancel my order?
Contact us within 12 hours of placing your order to request a cancellation.
What if the item doesn’t match the website photo?
Each piece is unique due to natural stone variations, so minor differences are expected.
What if I receive an incorrect or defective item?
Replacements are offered if the item is incorrect or defective within 7 days of receiving your order. Please contact us at omaurastudio@gmail.com and we'll arrange a replacement or resolve the issue promptly.
For more details, please refer to Shipping & Returns.
NOTE: Damages caused by regular wear do not qualify for a replacement.
How long do returns take to process?
Returns typically take 5-7 business days to process from the time we receive your returned item. Once processed, you will receive a confirmation email, and any refunds will be issued to your original payment method. Please allow additional time for your bank to reflect the refund in your account.
What is your return policy?
Please refer to our Shipping & Returns Policy.
Gift Options
Do you offer gift cards?
We currently don’t offer gift cards, but we plan to introduce digital gift cards in the near future. Stay tuned for updates!
Do you offer gift packaging?
We do not offer gift packaging at this time, but we hope to add this option in the future.
Taxes, Duties & Payment
Do you offer instalment payments?
Please check our payment options at checkout for instalment availability.
Will I be charged with tax on my order?
Import duties and taxes vary by location and are typically the responsibility of the buyer.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods. Payment options are available at checkout.
General Inquiries
Do you have a shop or showroom?
Currently, we are an online-based store, but we’re happy to help you with any product details or questions.
How do you protect my personal information?
We use secure encryption to protect your data. For more details, please refer to our Privacy Policy.